Privacy Policy

Sudzy Studz LLC ("Sudzy Studz," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website, contact us, or book our detailing services.

By using our website or services, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Contact information: such as your name, email address, phone number, and communication preferences.
• Service request information: such as your requested service, preferred date/time, service location, and notes you submit.
• Vehicle information: such as make/model/year and condition details you provide for estimating or scheduling.
• Payment-related information: payment records and transaction details. Card payment processing is handled by third-party processors; we do not intentionally store full payment card numbers on our website servers.
• Communications: records of emails, texts, calls, and support inquiries.
• Technical data: basic website usage data such as IP address, browser type, referring pages, and similar diagnostics collected through server logs and standard website technologies.

2. How We Use Information

We use information for legitimate business purposes, including to:

• respond to inquiries and provide quotes;
• schedule, deliver, and support detailing services;
• process payments and maintain accounting records;
• send confirmations, service updates, and customer support messages;
• improve our website, services, and customer experience;
• comply with legal obligations and enforce our agreements.

3. How We Share Information

We do not sell personal information. We may share information only as reasonably necessary with:

• Service providers: vendors that help us operate our business, such as scheduling, payment processing, email, hosting, or analytics providers.
• Professional advisors: legal, accounting, or insurance advisors where needed.
• Legal authorities: when required by law, subpoena, court order, or to protect rights, safety, and property.
• Business transfers: in connection with a merger, acquisition, financing, or asset transfer.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies for basic site functionality, performance, and analytics. Most browsers allow you to control cookies through settings. Disabling cookies may affect site functionality.

5. Data Retention

We retain personal information for as long as reasonably necessary for business operations, recordkeeping, legal compliance, dispute resolution, and enforcement of agreements.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. No transmission or storage system is guaranteed to be 100% secure.

7. Your Privacy Choices

Subject to applicable law, you may request to access, correct, update, or delete certain personal information we hold about you. You may also opt out of non-essential communications by following unsubscribe instructions or contacting us directly.

8. Children's Privacy

Our services are intended for general audiences and not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. Please review their privacy policies separately.

10. California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the CPRA, including rights to know, delete, and correct certain personal information, and to be free from unlawful discrimination for exercising these rights.

To submit a California privacy request, contact us using the information below. We may need to verify your identity before processing your request.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised "Last updated" date. Continued use of our website or services after changes means you accept the updated policy.

12. Contact Us

If you have privacy questions or requests, contact:

Sudzy Studz LLC
San Diego, California
Email: contact@sudzystudz.com